Who we are

Your co-pilot for complex needs.

Cosmic Care is on a mission to offer out-of-this-world care to those requiring specialised supports. Based in Newcastle and the Hunter Region, we are dedicated to being the co-pilot in our participants' journeys towards independence and growth.

We focus specifically on participants with higher-complexity needs: autism, intellectual disability, and significant behaviours of concern. We support people of all ages from 3 up, with particular depth in early intervention for children and young people, and we don't stop supporting someone when they have a birthday. This is our niche, and it is where we do our best work.

Our commitment to understanding individual needs, combined with our focus on high-quality data collection, staff retention, and innovative training, positions us uniquely in the care sector.

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NDIS Registered Newcastle & Hunter Quality & Safeguards

Cosmic Care works with support coordinators, plan managers, and allied health professionals to provide specialist, evidence-based support for participants with complex needs. Our team is trained specifically for the people they support, not just orientated to our organisation.

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"We simply want to focus on delivering consistent quality care."

OUR VISION

The Directors

Run by the two of us.

Illustration of Jake and Jaxson, the two Cosmic Care directors, as astronauts standing together on the moon

Cosmic Care is run by its two directors, Jake and Jaxson. We each spent more than a decade supporting people with complex behavioural and communication needs before we started the company. We are not investors who hired someone else to run things. We do the work, we know every participant we take on, and the decisions about their support stop with us. When you deal with Cosmic Care, you are dealing with the people whose names are on the door.

How We Operate

Built for accountability.

Accountable, by design.

When something goes wrong at a disability support provider, families often find themselves chasing answers through layers of management, with no one quite responsible. Cosmic Care is built differently. Decisions are owned by people whose names you will actually know. You can question our judgement directly, because our responsibility for participant outcomes sits directly with us rather than being delegated through layers of management. That accountability isn't a marketing line. It's how we've chosen to structure the business.

Data handled like it matters

Participant information is sensitive, and we treat it that way. Our systems are built on enterprise-grade tools with security commitments that exceed Australian privacy standards, including the Australian Privacy Principles and the NDIS Quality and Safeguards record-keeping requirements. We follow current industry best practices, reviewed and updated regularly, so our posture reflects where the bar is now, not where it was a year ago.

Data is stored securely on enterprise-grade platforms, access is logged and restricted, and the same investment that keeps participant information safe is what lets us produce clean reports and reliable evidence for plan reviews.

Our Mission

Excellence in every care area we engage in.

Cosmic Care's mission is to provide an unparalleled, participant-focused experience that exceeds the expectations of participants, families, employees, and the broader community. We aim to excel in every care area we engage in so that those we serve always receive the best possible support.

NDIS Registration

Our registration groups.

Cosmic Care is a registered NDIS provider, approved to deliver supports across six registration groups.

Code Registration Group
0106Assistance in Coordinating or Managing Life Stages, Transitions and Supports
0107Assistance with Daily Personal Activities
0117Development of Daily Living and Life Skills
0120Household Tasks
0125Participation in Community, Social and Civic Activities
0136Group and Centre Based Activities
Coming October 2026

Supported Independent Living (SIL)

Cosmic Care will be adding Supported Independent Living to our registration, expanding our capacity to support participants with complex and high-intensity needs in a residential setting. If you're a coordinator planning ahead for a participant who may require SIL in the future, get in touch to discuss.

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